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We have had the pleasure of knowing Mike and Judy Flanagan since 2001. We met at an Open House for their business, Cedar Homes of Washington. We were looking at cabin packages to build a retreat in the mountains for our family. Their openness, friendliness and willingness to help is genuine. We never felt any pressure to give a commitment. The fact that the home they live in is a product they built themselves from a kit is a positive statement that they know the design and build process - have been through it - and know first hand about long term maintenance, etc. for these type of structures. The summer of 2004, we had a contractor build the shell of our cabin and it was an extremely positive experience. There have been minor issues that have come up during the building process, such as shortages for hardware. Mike and Judy have always promptly returned phone calls and remedied the situation in short order. We cannot think of a way that they could improve the way they conduct their business or improve their customer service. -- Jim and Susannah Lake |
It has been such a pleasure working with you on our "cabin project." You have made it a very rewarding experience - one that we will remember for a long time. Your sincere and honest approach to helping your customers is truly unique. You both have a real knack of making your customers feel special and important. We feel fortunate to have hooked up with you.